Terms & Conditions

Effective Date: February 11, 2025

Business Name: Ali Mussayab
Address: Rua Miguel Francisco Rodrigues 1, 2565-806 Turcifal, Torres Vedras, Lisbon, Portugal
Phone Number: +351 920 334 338
Email: hello@shiamerch.shop

1. Introduction

Welcome to ShiaMerch.shop and The313Mall.com (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from our store. By accessing our website or making a purchase, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please do not use our services.

2. Products and Services

We offer a range of products specifically designed for the Shia Muslim community, including clothing, accessories, and other merchandise.

Production and Fulfillment: All products are produced, sourced, and shipped by Printful, a third-party print-on-demand service.
Graphics and Designs: Some graphics and designs are sourced from a premium Freepik account and used under appropriate licensing.

3. Orders and Payment

Order Processing: Once an order is placed, you will receive a confirmation email. Orders are fulfilled by Printful and are subject to availability.
Payment Methods: We accept payments through secure third-party gateways such as PayPal and Stripe. We do not store your payment information.
Order Cancellations: Orders cannot be canceled once they have been sent to production.

4. Shipping and Delivery

Fulfillment and Shipping: Printful handles all fulfillment and shipping. Delivery times may vary depending on your location.
Shipping Costs: Shipping costs are calculated at checkout and may vary depending on the destination and the weight of the products.
International Shipping: We ship to Europe, America, Australia, and Canada. International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
Shipment Delays: If your shipment is delayed, please contact us within 14 days of the estimated delivery date. If no claim is made within 14 days, the product will be considered delivered and no further action will be taken.

5. Returns and Refunds

Return Policy: Due to the custom nature of our products, returns are only accepted for defective or damaged items.
Refunds: If eligible, refunds will be processed to the original payment method within 14 business days.
Return Process: To initiate a return, please contact us at hello@shiamerch.shop with your order details and photos of the defect or damage.
Photo Proof Requirement: If the product is defective or damaged in shipment, photo proof is required for an exchange or refund.
Shipping Costs for Returns:
- Defective or Damaged Products: If the product is defective or damaged, we will cover the return shipping costs.
- Non-Defective Products: Customers are responsible for bearing the cost of return shipment if the product is not defective.
Unclaimed Products: Products that are not claimed within 14 days will be donated.

6. Intellectual Property

Ownership: All content on ShiaMerch.shop and The313Mall.com, including text, graphics, logos, images, and designs, are the property of Ali Mussayab or its content suppliers.
License of Graphics: Some graphics and designs are sourced from a premium Freepik account and are used in accordance with Freepik’s licensing terms.
Restrictions: You may not reproduce, distribute, or sell any of our products or content without explicit permission.

7. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our site, you consent to the practices outlined in our Privacy Policy.

For more information, please review our Privacy Policy.

8. User Conduct

You agree to use our website only for lawful purposes. You are prohibited from:

Using our website in any way that violates applicable laws or regulations.
Attempting to gain unauthorized access to any part of the website.
Disrupting or interfering with the security or functionality of our website.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not owned or controlled by us, including Printful and Freepik.

External Links: We are not responsible for the content, privacy policies, or practices of any third-party websites.
Third-Party Services: Our products are produced, sourced, and shipped by Printful. For more information, please review Printful’s Terms of Service.

10. Disclaimer of Warranties

Our products and services are provided “as is” and “as available” without any warranties, express or implied.
We do not guarantee that the website will be error-free, uninterrupted, or secure.
To the extent permitted by law, we disclaim all warranties related to merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability to you for any claims related to our services shall not exceed the amount paid for the products purchased.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, or expenses arising out of your use of our website or breach of these Terms.

13. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our website constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms and Conditions are governed by the laws of Portugal. Any disputes arising from these Terms shall be resolved in the courts of Lisbon, Portugal.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Ali Mussayab
Rua Miguel Francisco Rodrigues 1, 2565-806 Turcifal, Torres Vedras, Lisbon, Portugal
Phone: +351 920 334 338
Email: hello@shiamerch.shop